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NEW NAIRA: BANKS BEEF UP SECURITY AGAINST CUSTOMERS’ ATTACKS

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New Naira notes

Four days to the expiration of the deadline set by the Central Bank of Nigeria for the old N1,000, N500 and N200 notes to cease from circulation, Deposit Money Banks have taken extra security measures to prevent angry customers from attacking their branches and destroying facilities.

Saturday PUNCH reports that customers besieged bank branches in different parts of the country on Friday in attempts to withdraw new notes for use during the weekend and deposit old notes so that they would not be caught napping as Tuesday’s deadline approaches.

However, most of the customers were disappointed as they could not make withdrawals through the Automated Teller Machines as most of the machines had been shut due to non-availability of new notes, while the few ATMs that were dispensing cash had long queues of desperate customers.

Similarly, security guards at bank branches had a hectic time controlling the surging crowds making attempts to enter the banking halls to see if they could withdraw new notes over the counter. The situation almost degenerated into a free-for-all in some of the branches visited as customers complained of waiting in queue for hours without being allowed inside the banking halls.

The branch manager of a Tier-1 bank in the Lekki area of Lagos State told Saturday PUNCH that the lender had taken extra security measures to forestall attacks on its facilities by angry customers who were unable to get the new notes.

The manager explained that despite assurances by the apex bank that it was supplying enough new notes to the banks for circulation to their customers, the truth was that the lenders were not getting enough.

She said, “The truth of the matter is that the cash available is not enough. Last Saturday, my branch received N9m in new notes to be loaded into four ATM terminals. Each terminal normally takes N8m in N1,000 notes, but we had to load only three terminals with N3m each, and by Monday morning, the money had been exhausted.

“We didn’t get another supply until Wednesday when we got only N4m, which was loaded in two ATM terminals. Of course, it didn’t take long for customers to withdraw everything.

“Even this night (Thursday), there is a long queue of desperate customers, but only one terminal is working as the other one has a problem and we can’t fix it this night because if anything negative happens, we are not covered by insurance at this time of the day.

“We anticipate that some angry customers may want to vandalise our facilities and forwarded our observation to the head office, which has proactively deployed more security personnel to this branch and others with similar scenarios.”

It was learnt that the state police command had also deployed additional personnel and equipment, including armoured personnel carriers, in strategic locations where banks were concentrated in order to quickly quell any uprising by angry customers.

Another bank manager in the Abule-Egba area of Lagos State told one of our correspondents that officials had to take extra measures in anticipation of security breaches as the area is volatile as hoodlums could capitalise on the slightest protest by angry customers to vandalise and loot banks in the area.

The bank manager said more armed policemen were now manning the branch and were visible unlike in the past when customers would not know that they were on the premises, while the company supplying non-armed guards had increased the number of its personnel.

Saturday PUNCH noticed an armoured personnel carrier strategically placed at the Abule-Egba and Oko-Oba Road junction with armed riot policemen visible.

A mild drama was witnessed at the UBA branch in Ibafo, Ogun State, where all the ATM points had run out of cash, while desperate customers who wanted to get into the banking hall were kept under a canopy set up for COVID-19 restrictions. When a young lady approached the security guard and introduced herself as an employee of the bank and was granted access into the banking hall upon the presentation of her identity card, customers who had spent hours in the queue protested what they termed favouritism by the guard and insisted that they too would go inside the hall.

It took many minutes to pacify the angry customers, who accused the lender of deliberately punishing them, but an official of the bank came out to explain to them that the new notes supplied by the apex bank had been exhausted since Thursday.

A similar scene was witnessed at the Access Bank branch a few metres away as only two of the eight ATMs were dispensing cash with many customers in queue exchanging angry words.

At both the Ecobank and Zenith Bank branches inside the Mountain of Fire and Miracles Ministries’ Prayer City in Magboro, off the Lagos-Ibadan Expressway, the ATM terminals were out of cash. A security guard at the Zenith Bank branch told one of our correspondents that no new notes had been supplied for two days and that the N100 note loaded into the ATM terminals had been exhausted within one hour.

At the Ecobank branch in Ijaiye area of Lagos, only one out of about eight ATMs was dispensing the new N200 notes, while customers were being paid in old notes over the counter. This, however, elicited protests from many customers, who rejected the old notes.

A similar scene played out at the First Bank branch at U-Turn, Abule-Egba, where only one ATM was dispensing N100 note to customers. A customer, Mr Shola Kolade, who attempted to deposit N50,000, had to abandon the bank and patronised a Point of Sales agent outside the premises, who charged him N700 to collect the old notes from him.

Cashiers at the UBA, Abule-Egba, told Saturday PUNCH that they were awaiting fresh supply of new notes as what they had had been exhausted at the ATM terminals.

At Ecobank in Ojodu, only two ATMs were dispensing new N200, while the banking hall was flooded by depositors who wanted to beat the CBN deadline for the old notes to be deposited in banks.

 A senior banker told Saturday PUNCH that supply of the new notes by the CBN had been insufficient to meet the needs of customers, adding that the apex bank was giving the banks only 10 per cent worth of new notes for the volume of old notes they returned to it.

He explained, “The CBN is giving the banks just 10 per cent of new notes of whatever amount of old notes we collect from customers and take to the CBN. For instance, if we mop up N1bn in old notes from customers and take that to the CBN branches, we are in turn given N100m in new notes to load into our ATMs.

“We were initially rationing what we load into the machines and mixing the old and new notes, but since the CBN imposed a penalty for dispensing old notes through the ATM, what we now do is to load the machines with the new notes and N100 that is not redesigned and once they get exhausted, we shut down the machines and wait till we get fresh supplies, which oftentimes take days.

Meanwhile, the Nigeria Police Force has asked banks to reach out to police divisions close to them for adequate protection of their facilities, especially ATMs, following the increasing crowds at banks and ATM points nationwide.

Reacting to fears of possible chaos that could threaten bank facilities, the NPF noted that it was the duty of the banks to resolve issues with their customers, adding that the police were only concerned about security.

The Force Public Relations Officer, Olumuyiwa Adejobi, said, “If any bank is having problems with regard to security, they should contact the Divisional Police Officer within their vicinity, as all banks are expected to work with their DPOs.

The Kano State Government and Islamic clerics from the Tijjaniyya, Qadiriyya and Izala sects in the state have called on the CBN to extend the January 31 deadline for old naira notes.

The call was contained in the resolution of a meeting by Governor Abdullahi Ganduje, top government officials, and Islamic clerics at the Government House on Thursday.

The meeting, according to a statement by the Chief Press Secretary to the Deputy Governor, Hassan Musa Fagge, on Friday, noted that economic activities had been paralysed in Kano due to hardship caused by the shortage of the new notes.

The Chairman of MURIC in the state, Muhammad Aliyu, in a statement on Friday, said the January 31 deadline had almost grounded businesses in Sokoto, Kebbi and Zamfara states, because of people’s refusal to accept the old naira notes for commercial transactions out of fear of their inability to deposit the notes in commercial banks.

Sunday operations

In order to beat the deadline for the deposit of old notes, some banks have extended their work days to include Sunday. In notices sent to their customers, the banks said old notes should be brought in for deposit on Sunday as they had made provisions to receive them.

First Bank said in a notice to its customers, “This is to notify the general public that all our branches will be open on Saturday and Sunday just to receive cash.

“All old naira notes of series 200, 500 and 1,000 will cease to be in use from the 31st of January.”

Similarly, GTBank stated in a notice to customers, “Avoid the rush, deposit your old naira notes today. Dear customer, kindly be reminded that by Tuesday, January 31, 2023, the former naira series of N200, N500 and N1,000 notes will no longer be recognised as legal tender.”

Ecobank said in a notice titled, ‘Don’t let that money go to waste!!!’, “Dear customer, this is to inform you that our branches will be open this Saturday and Sunday for your cash deposit only. Time: 10.00am to 3.00pm.

“The old N200, N500 and N1,000 notes will cease to be legal tender after Tuesday, January 31, 2023. Hurry now to beat the deadline.

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AFDB INVESTS OVER $5.2BN TO SUPPORT AFRICA’S WATER, SANITATION

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African Development Bank (AfDB) said it invested about US$ 5.2 billion in supporting and strengthening water and sanitation resilience for almost 97 million Africans in 10 years.

A statement issued on AfDB’s website said the bank, since 2015, had invested an average of US$ 900 million yearly to support water and sanitation.

It said, “massive investments in integrated water development and management are central to achieving sustainable water, food and energy security while assuring green and inclusive growth.

“In 2022, our water and sanitation portfolio of US$ 473 million provided water access to an estimated 6.8 million people and jobs to over 24,000 people in Africa,’’ it said.

Why we’re empowering 2.5m SMEs in Africa —Stride ERP

The statement said within AfDB’s High five strategic priorities; water security underpinned food and energy security, industrialisation, regional integration and improved African quality of life.

It said AfDB’s Water Policy was built on a vision to improve Africa’s water security and transform water assets to foster sustainable, green and inclusive socio-economic growth and development.

According to the statement, water is an essential resource with direct impact on Africa’s economic potential, and inadequate access to safe water, sanitation, and hygiene services reduces economic opportunities.

It said one in three Africans were affected by water scarcity.

It quoted the 2022 WHO/UNICEF JMP report as saying 411 million people in Africa lack basic drinking water services.

The statement further said that 779 million people lacked basic sanitation services, and 839 million lacked basic hygiene.

It said climate change causes water scarcity and drought, leading to projected water scarcity for close to 230 million Africans.

“And as many as 460 million Africans will live in areas where water demand periodically exceeds the available supply by 2025.

“This also impacts food and energy security as the continent’s population grows. Water access remains a matter of concern, and efficiency in water use is now a crucial issue,” it said.

According to the statement, the theme of World Water Day 2023, ‘Accelerating change’, is a wake-up call to do even more to solve water and sanitation crises.

 It said: “We need collective and urgent action by governments, regional associations, and global development partners.

“We must also consider the complex interplay between water and energy supply and demand, food ecosystems.

“And the impacts of climate change to address the diverse needs and use of water, develop innovative ideas, and optimise finance in the water sector.”

It said towards 2030 and beyond, AfDB would continue to work with and support African countries to drive the achievement of Sustainable Development Goal six targets.

“It will do this through financing, sector reforms and governance, knowledge generation, partnerships and private sector engagement, environmental and social responsibility, and mitigating the impacts of climate change,” it said. (NAN)

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SLOW COMPLIANCE DESPITE CBN ORDER, BANKS RATION OLD NOTES

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Crowd yet to thin at a bank’s ATM gallery after the Central Bank of Nigeria (CBN) declared old naira notes legal tender …. yesterday. PHOTO: AYODELE ADENIRAN

• Business owners, traders defy CBN, reject old N500, N1,000

• CBN silent on returned banknotes, warehoused cash

• Residual notes amount to drop in ocean, analysts insist

• NIBSS: ePayment recorded series of failed transactions in February

• HURIWA charges CBN to disburse old, new notes to banks

The silence of the Central Bank of Nigeria (CBN) on the trillions of naira it mopped from the financial system continues to cast doubt on the possibility of achieving sufficient naira circulation in the near term, after Monday night’s directive urging banks to comply with the Supreme Court ruling extending the validity of the old banknotes to December 31, 2023.

The statement came days after some banks had started issuing the old notes in their vaults. Some of the banks, The Guardian learnt had exhausted the residual notes in their possession before the CBN directive – a reason majority have none to give as at yesterday when the regulatory directive took effect.

Insider sources disclosed that some bank chiefs used the Supreme Court ruling to release the ‘stranded’ cash in their possession, while they rejected deposits of same old notes.

The Guardian was informed that bank chiefs were already worried about what to do with the notes they collected at the height of the crisis without a clear directive from the regulator.

“The issue was that some banks collected some deposits in old notes at the time CBN was not forthcoming with clear instructions on the proceeds. The court ruling provided an opportunity to dispose of the cash,” the source said.

The Guardian had, after the Supreme Court judgment, reported that CBN was still in possession of a reasonable volume of the old notes but would require sufficient time to sort it for distribution for onward re-issuance.

Apart from a viral and uncomfirmed YouTube video of supposed shred bags of naira, there is no official validation that a part or the entire volume sucked from the system had been destroyed.

The latest official statement of the apex bank on the issue vaguely said the old notes remained legal tenders alongside the new series. There was nothing in the statement that indicated how the bank intends to plug the hole to bring the situation to normalcy.

The CBN spokesperson, Dr. Isa Abdulmumin, was not forthcoming on the returned old notes and whether they would be re-issued in the meantime, as calls and messages were not attended to at press time.

Commercial banks, who have also been jolted by the recent bank failure in the United States, are mindful of a possible run on the banks as soon as substantial cash flows into the system. The lenders, it was learnt, are simulating different levels of scenarios of cash calls and strategising on how they could be prevented.

David Adonri, an economist and stockbroker, said the fear of bank run is real and that the only way it could be prevented is by issuing cash in excess of N3.2 trillion, the volume of currency in circulation before the naira redesign programme commenced.

“The way it is, whatever CBN issues going forward would amount to pouring water into a basket. People have suffered much, and they would go on a withdrawing spree, not to spend but to store in their houses. That would further hurt the circulation of whatever amount the banks give out,” Adonri noted.

A financial inclusion/wealth management expert, CEO of SD&D Capital Management Limited, Idakolo Gabriel Gbolade, said the naira crisis should not have reached an unbearable height before government’s intervention, adding that it is unthinkable for a democratically-elected government to watch its citizens suffer for months.

He explained that the scar of the crisis would be felt in the economy for a long time. “The state of the economy is worsening and is compounded by the delayed intervention towards implementing the Supreme Court’s ruling. The scarcity of new notes shouldn’t have reached an unbearable height before President Buhari and CBN’s response,” he stated.

DATA obtained from the Nigeria Inter-Bank Settlement System (NIBSS) indicates that the usage of e-payment gateways recorded a 41.29 per cent month-on-month increase. Cashless payment gateways were used 901.46 million times in February, up from 638 million in January.

Despite an increase in usage, the total value of cashless transactions fell in February, indicating that the number of failed transactions increased due to poor network infrastructure.

This is contrary to the expectation that the naira redesign policy will increase electronic transactions in the country.

Since 2020, NIBSS has not updated its efficiency platform portal, which displays the number of failed transitions and other data, making it difficult to report the number of failed transactions. As the major payment switch in the country, NIBSS records cashless transactions from the Nigeria Instant Payment System and Point of Sales terminals. In February, the total NIP (instant payments) fell to N36.79 trillion from N38.772 trillion in January.

Despite the scarcity of naira witnessed in February, data from NIBSS revealed that the value of PoS transactions grew from N807.16 billion in January to N883.45 billion in February.

Usage of mobile transfers, which serve as the primary payment gateway for many Nigerians, soared by 69.87 per cent from 108.14 million times in January to 183.69 million times in February.

While usage grew drastically, transaction value only grew marginally by 7.88 per cent from N2.37 trillion in January to N2.56 trillion in February. This mirrored the experience of many Nigerians in the month, who had to grapple with multiple failed mobile transactions.

MEANWHILE, it’s a slow compliance on the streets as business owners, traders and transporters in the Federal Capital Territory (FCT), yesterday, defied CBN’s directive hours after the apex bank’s announcement.

It was gathered that residents of Abuja were still rejecting the old notes. Salisu Mohammed, a trader in the UTC Area market, confirmed that he rejected the old notes.

“No one is collecting the old N500 and N1,000 notes as I speak to you. If other traders do not collect the money, do you expect me to do so? I have rejected some customers today who came buying with old currencies,” he said.

Okechukwu Okereke, a taxi driver, said he is yet to come to terms with CBN’s announcement on acceptance of the old notes.

“As for me, I am not receiving the money. I heard depositing it at the bank is difficult, so what is the need? Only customers who have the new notes will board my vehicle,” he said.

Commercial banks in Utako, Jabi, Wuse and Abuja city centres were crowded with customers, as has been the case since the beginning of the naira crisis two months ago.

Prof Godwin Oyedokun, a lecturer of Accounting and Management at Leads University Ibadan, said Nigerians’ compliance with CBN’s decision might take some time, while Dr Muda Yusuf, Director, Centre for the Promotion of Private Enterprise (CPPE), urged the apex bank to embark on massive awareness campaign on its latest directive.

RESIDENTS of Ilorin, Kwara State capital, reacted variously to Monday’s directive of the CBN. While majority described the directive as a good development, others said it will only impact positively if vigorous sensitisation and public enlightenment campaigns are carried out by CBN to restore confidence of the people who have been traumatised by the naira crisis.

Musa Ayinla, a lawyer, said the situation will improve if banks dispense enough old notes to cushion the effects of the hardship Nigerians have gone through over the naira scarcity. He further complained that Point of Sale (PoS) operators are not helping the situation with exorbitant charges they impose on cash withdrawals.

A retired civil servant, Shola Adeshina, who also described the announcement as a positive development, urged banks to make the old notes available if there are not enough new notes for circulation. He particularly sympathised with people in rural areas where there are no banking services, wondering about the negative effect of the crisis on rural economy.

In Ebonyi State, despite CBN’s directive, residents and business operators have refused to collect the old notes.

Check by The Guardian showed that apart from the difficulties in accessing both new and old notes, PoS agents were exchanging N1000 for either N1400 or N1500.

Traders in Makurdi and other parts of Benue State were still wary of accepting the old notes yesterday. At the Gboko rice mill, traders avoided the old notes like a pariah.

When The Guardian went round banks in Makurdi, crowd of desperate people laid siege to the gates of the banks.

THERE was relief in Rivers State as banks commenced across the counter payment of old notes to customers. Different branches of various banks were seen paying old notes to customers willing to accept them.

However, disbursement was still being rationed according to the discretion of officials of the various banks. None of the banks was paying the new notes along with the old.

At the Mile 1, Diobu, Port Harcourt area, a first generation bank was paying a maximum of N20,000 to each customer, while another bank paid maximum of N5,000. Others refused to disclose their limits, only offering to say that they were paying the old notes.

It was discovered that no Automatic Teller Machines (ATMs) of any of the banks was dispensing cash. This now diverted the crowd that usually gather at the ATM points into the banking halls.

Civil rights advocacy group, Human Rights Writers Association of Nigeria (HURIWA), has slammed CBN over its tardiness and insensitivity to the plight of millions of Nigerians, whose lives have been strangulated economically in the last three months due to the naira redesign policy.

HURIWA, in a statement by its National Coordinator, Comrade Emmanuel Onwubiko, said beyond CBN’s reluctant compliance notice with the Supreme Court order of March 3, Emefiele should immediately release old and new naira notes into circulation to ease the suffering of ordinary Nigerians, especially those in the informal sector and in rural areas, who have no idea of digital banking.

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FUEL PRICE HIKE IMMINENT OVER POOR SUPPLY, MARKETERS WARN

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The disparity in the pump price of Premium Motor Spirit, popularly called petrol, is to further widen due to the incomplete delivery of products to many filling stations, oil marketers stated on Tuesday.

Dealers under the aegis of the Independent Petroleum Marketers Association of Nigeria, said there had been a lopsided pattern in the distribution of PMS lately, stressing that this would cause scarcity and worsen the price disparity in retail outlets.

They told our correspondent that the Nigerian National Petroleum Company Limited, through its NNPC Retail subsidiary, had not been delivering the exact number of trucks of fuel that were meant for independent marketers.

“Here in Port Harcourt, for instance, we have Oando and NNPC Retail, and they have products in some private depots. Master Energy and Liquid Bulk also have products, but there is no volume for independent marketers,” the National Public Relations Officer, IPMAN, Chief Ukadike Chinedu, stated.

He added, “Independent marketers have no volume in all these depots and we have over 3,400 tickets lying and waiting at the NNPC Retail account. This new system is now making independent marketers beg for petroleum products from NNPC Retail.

“It is until NNPC Retail has finished loading products to its own outlets before it would now attend to independent marketers. It has made the independent marketers the third tier in terms of the bulk distribution of petroleum products, which is very incorrect.”

Independent marketers operate about 80 per cent of filling stations nationwide, both in villages and other remote areas, making them the largest downstream distributors of petrol.

Ukadike explained that the recent lopsidedness in products distribution by NNPC Retail “is the problem that leads to price disparity,” adding that “we are now forced to go and buy products from retail outlets and some of these tank farm owners at a very exorbitant price.”

Also commenting on the issue, the National President, IPMAN, Debo Ahmed, said the situation at private depots (coastal depots) was quite worrisome.

He said downstream oil sector operators “must do something now to restore the depleted faith of independent marketers, especially at the Port Harcourt coastal depots.”

Ahmed’s remarks, which was forwarded to our correspondent by the association’s PRO, read in part, “In the second week of February this year, a vessel discharged about 28 million litres (622 trucks) of PMS in TSL depot (Oando).

“A 162-trucks programme was released for IPMAN, which was about 7.3 million litres. Out of the 162-trucks programme given to us, we struggled to load less than 100 trucks. About 62 tickets are still there waiting for the next vessel.

“In the last week of February, another vessel discharged 13 million litres (288 trucks) of PMS at Liquid Bulk. Only a 56-trucks programme was released for IPMAN. We were all expecting the next programme, just to hear that the product finished last week.”

He also stated that last week, a vessel with 13 million litres (288 trucks) discharged at Master Energy.

“As at this moment, IPMAN has not received any programme for that product. Another vessel will discharge at TSL. IPMAN, what’s our fate?” the association’s president stated.

He added, “This is the right time to toss away the crutches of comfort and restore the hope and expectations of all independent marketers. Is important we start our protest as soon as possible.

“This is important so that Nigerias will know what is going on with us and the new retail. The lopsided distribution pattern will continue to cause scarcity and price disparity in retail outlets.”

When contacted for comments on the matter, the Chief Corporate Communications Officer, NNPCL, Garba-Deen Muhammad, requested that the enquiry be sent to him via WhatsApp. This was done, but he had yet to reply up till the time of filing this report.

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