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BANKS SHUT BRANCHES OVER CUSTOMER ATTACKS

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As the naira scarcity persists, some banks are shutting their branches over rising customer attacks, according to findings by The PUNCH.

This came a day after the Lagos State Police Command issued a warning that some groups were planning to unleash violence in the state due to the naira scarcity.

The PUNCH observed that some of the banks had started to allow non-essential employees to work from home.

Findings show Zenith Bank has shut down some branches in Lagos State over the fear of attacks by angry Nigerians due to the ongoing naira scarcity.

Our correspondents observed that some Zenith Bank branches in Ikeja, Ikorodu and Agege were shut on Tuesday while some closed earlier.

Since the naira redesign policy started, banks have been at the receiving end of the frustration of Nigerians.

Videos of individuals climbing counters, stripping, and expressing their anger in banking halls have circulated on social media.

Nigerians have been going through hardships in getting their hands on the new naira notes as the February 10 deadline approaches.

This has led to attacks on some banks in the state, as states like Edo and Oyo have witnessed protests that degenerated into riots.

Recently, banks have been subjected to violent attacks. In Ibadan, a Wema Bank branch was vandalised when riots broke out over the weekend. This has led to increased security and caution around many banks.

With the heightened tension accompanying the protracted naira scarcity in the country, some commercial banks on Tuesday directed some of their branches to shut down operations until further notice.

Findings by our correspondent revealed that some bank branches in certain parts of Lagos with no cash to pay customers were asked to shut down operations.

The directive, it was gathered, was to forestall possible violent reactions by frustrated customers who had already begun to take laws into their hands in some parts of the country.

A senior official at Sterling Bank, who declined to be named, confirmed to our correspondent that some of the bank’s branches in the Lekki area of Lagos had been closed on Tuesday.

The source said, “They opened but were asked to shut down. All branches without cash were asked to shut down. Non-essential staff have been ordered to resume remote work mode.”

The source further stated that the closure of some of the banks had become necessary due to the untenable attitude of frustrated customers who believe that commercial banks are to blame for the hardship associated with the current naira scarcity.

“Imagine a situation where some customers come to the bank with cane. They say they want to flog the bank staff. Because of certain reports in the media that EFCC have arrested some bank managers for hoarding cash, customers now think banks are the cause of the naira scarcity. This is not true,” the source further stated.

However, an emailed response from Sterling Bank read in part, “Kindly be informed that there is no memo ordering Sterling staff to work from home. All of our branches and offices are open and functioning optimally. While non-essential staff have been given the option to tap into the existing hybrid work policy (for staff members not required on-premises) due to concerns about an imminent strike by petroleum operators, essential staff are present and working on-premises during working hours to ensure the bank’s operations run smoothly.

“There have also been challenges experienced by staff in commuting to and from work due to petrol scarcity and the resultant difficulties in getting fuel. This is coupled with the growing general level of unrest in some parts of the country.

“We are pleased to inform you that all Sterling locations across the nation have the compliments of her essential staff on premises during working hours and are fully operational at this time. The bank is closely monitoring the situation and will take any necessary measures in the interest of the safety of staff, customers and the general public.”

In a similar development, our correspondent gathered that First Bank Nigeria had directed some of its branches not to open until further direction is communicated.

A source, who confirmed the development to our correspondent, said some of the bank’s branches deemed vulnerable to violent demonstrations by customers had been directed to shut down operations, while other branches that did not have the cash to pay customers were also asked to shut down.

A memo titled ‘Temporary Closure of our LASPOTECH branch, Lagos State,’ sent to the bank’s LASPOTECH branch in Lagos read, “Dear Colleagues, Following security advisory, please be informed that LASPOTECH branch in Lagos State is temporarily closed for business today Tuesday, 7 February 2023.”

Banks in Ojodu Berger and Isheri road shut down operations on Tuesday following a cash crunch that continues in the country’s financial sector.

According to the findings by The PUNCH, the Zenith Bank, opposite Ojodu Mall, had the premises closed for operation as bank customers were prevented from entering by the securities of the lending bank.

Similarly at the Guaranty Trust Bank, located at Bashiru Street, Ojodu Berger, our correspondent reported that the bank was shut down and the ATMs did not work.

However, at the Access Bank just opposite Oremeta street, Ojodu Berger, customers were allowed entrance but one of the stranded customers who spoke with The PUNCH said there was no over-the-counter-payment at the banking hall. Also, the branch of the bank at Isheri road had no cash and ATMs did not dispense as of the time of filing this report.

When our correspondent visited Union Bank on the same street, customers were allowed entrance but only a maximum of N3000 was allowed to be withdrawn through the over-the-counter-payment system.

The First Bank opposite the Union Bank was out of operation when The PUNCH visited but customers were seen using the ATMs for transactions.

The United Bank for Africa at Isheri road opposite Olaipupo Oduwole was opened but was not paying the customers. All the ATMs of the lending bank were out of operation.

Stanbic IBTC Bank, Isheri road, Ojodu Berger, was out of operation when The PUNCH visited at 3:30 pm. Meanwhile, the security operatives told our correspondent that the bank was opened for operation earlier.

The PUNCH also observed that days after the CBN directed commercial banks to start paying a maximum of N20,000 new notes to customers over-the-counter, some commercial banks seemed not to have enough cash for this maximum amount.

When The PUNCH visited some banks along, Ikotun, Akowonjo and Egbeda axis of Lagos on Tuesday, it was observed that some of the banks that were still paying the new currency only paid a maximum of N2000.

It was also observed that a Fidelity Bank located on Egbeda road, was paying only N2000 over-the-counter as of the time of filling this report.

Our correspondent also observed that the Automated Teller Machine belonging to the bank was not dispensing any cash.

When our correspondent queried the bank on why they were paying only N2000 OTC, one of the bank staff who doesn’t want her name on prints said, “There is no money to pay, we paid N5000 yesterday (Monday) because we had money. Now the money has finished that is why we are paying this N2000 OTC. If we have more money, we will pay more.” she said.

Meanwhile, it was observed that Standard Chartered bank on Akowonjo road was paying only N2000 OTC.

At Polaris Bank on that same axis, one of the staff said, “We have stopped paying, there is no money anywhere, we paid earlier today but because we don’t have money again we can’t pay. Even OTC payments we have stopped paying.”

However, most banks along the Ikotun axis were not paying at the time of filling this report.

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AFDB INVESTS OVER $5.2BN TO SUPPORT AFRICA’S WATER, SANITATION

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African Development Bank (AfDB) said it invested about US$ 5.2 billion in supporting and strengthening water and sanitation resilience for almost 97 million Africans in 10 years.

A statement issued on AfDB’s website said the bank, since 2015, had invested an average of US$ 900 million yearly to support water and sanitation.

It said, “massive investments in integrated water development and management are central to achieving sustainable water, food and energy security while assuring green and inclusive growth.

“In 2022, our water and sanitation portfolio of US$ 473 million provided water access to an estimated 6.8 million people and jobs to over 24,000 people in Africa,’’ it said.

Why we’re empowering 2.5m SMEs in Africa —Stride ERP

The statement said within AfDB’s High five strategic priorities; water security underpinned food and energy security, industrialisation, regional integration and improved African quality of life.

It said AfDB’s Water Policy was built on a vision to improve Africa’s water security and transform water assets to foster sustainable, green and inclusive socio-economic growth and development.

According to the statement, water is an essential resource with direct impact on Africa’s economic potential, and inadequate access to safe water, sanitation, and hygiene services reduces economic opportunities.

It said one in three Africans were affected by water scarcity.

It quoted the 2022 WHO/UNICEF JMP report as saying 411 million people in Africa lack basic drinking water services.

The statement further said that 779 million people lacked basic sanitation services, and 839 million lacked basic hygiene.

It said climate change causes water scarcity and drought, leading to projected water scarcity for close to 230 million Africans.

“And as many as 460 million Africans will live in areas where water demand periodically exceeds the available supply by 2025.

“This also impacts food and energy security as the continent’s population grows. Water access remains a matter of concern, and efficiency in water use is now a crucial issue,” it said.

According to the statement, the theme of World Water Day 2023, ‘Accelerating change’, is a wake-up call to do even more to solve water and sanitation crises.

 It said: “We need collective and urgent action by governments, regional associations, and global development partners.

“We must also consider the complex interplay between water and energy supply and demand, food ecosystems.

“And the impacts of climate change to address the diverse needs and use of water, develop innovative ideas, and optimise finance in the water sector.”

It said towards 2030 and beyond, AfDB would continue to work with and support African countries to drive the achievement of Sustainable Development Goal six targets.

“It will do this through financing, sector reforms and governance, knowledge generation, partnerships and private sector engagement, environmental and social responsibility, and mitigating the impacts of climate change,” it said. (NAN)

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SLOW COMPLIANCE DESPITE CBN ORDER, BANKS RATION OLD NOTES

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Crowd yet to thin at a bank’s ATM gallery after the Central Bank of Nigeria (CBN) declared old naira notes legal tender …. yesterday. PHOTO: AYODELE ADENIRAN

• Business owners, traders defy CBN, reject old N500, N1,000

• CBN silent on returned banknotes, warehoused cash

• Residual notes amount to drop in ocean, analysts insist

• NIBSS: ePayment recorded series of failed transactions in February

• HURIWA charges CBN to disburse old, new notes to banks

The silence of the Central Bank of Nigeria (CBN) on the trillions of naira it mopped from the financial system continues to cast doubt on the possibility of achieving sufficient naira circulation in the near term, after Monday night’s directive urging banks to comply with the Supreme Court ruling extending the validity of the old banknotes to December 31, 2023.

The statement came days after some banks had started issuing the old notes in their vaults. Some of the banks, The Guardian learnt had exhausted the residual notes in their possession before the CBN directive – a reason majority have none to give as at yesterday when the regulatory directive took effect.

Insider sources disclosed that some bank chiefs used the Supreme Court ruling to release the ‘stranded’ cash in their possession, while they rejected deposits of same old notes.

The Guardian was informed that bank chiefs were already worried about what to do with the notes they collected at the height of the crisis without a clear directive from the regulator.

“The issue was that some banks collected some deposits in old notes at the time CBN was not forthcoming with clear instructions on the proceeds. The court ruling provided an opportunity to dispose of the cash,” the source said.

The Guardian had, after the Supreme Court judgment, reported that CBN was still in possession of a reasonable volume of the old notes but would require sufficient time to sort it for distribution for onward re-issuance.

Apart from a viral and uncomfirmed YouTube video of supposed shred bags of naira, there is no official validation that a part or the entire volume sucked from the system had been destroyed.

The latest official statement of the apex bank on the issue vaguely said the old notes remained legal tenders alongside the new series. There was nothing in the statement that indicated how the bank intends to plug the hole to bring the situation to normalcy.

The CBN spokesperson, Dr. Isa Abdulmumin, was not forthcoming on the returned old notes and whether they would be re-issued in the meantime, as calls and messages were not attended to at press time.

Commercial banks, who have also been jolted by the recent bank failure in the United States, are mindful of a possible run on the banks as soon as substantial cash flows into the system. The lenders, it was learnt, are simulating different levels of scenarios of cash calls and strategising on how they could be prevented.

David Adonri, an economist and stockbroker, said the fear of bank run is real and that the only way it could be prevented is by issuing cash in excess of N3.2 trillion, the volume of currency in circulation before the naira redesign programme commenced.

“The way it is, whatever CBN issues going forward would amount to pouring water into a basket. People have suffered much, and they would go on a withdrawing spree, not to spend but to store in their houses. That would further hurt the circulation of whatever amount the banks give out,” Adonri noted.

A financial inclusion/wealth management expert, CEO of SD&D Capital Management Limited, Idakolo Gabriel Gbolade, said the naira crisis should not have reached an unbearable height before government’s intervention, adding that it is unthinkable for a democratically-elected government to watch its citizens suffer for months.

He explained that the scar of the crisis would be felt in the economy for a long time. “The state of the economy is worsening and is compounded by the delayed intervention towards implementing the Supreme Court’s ruling. The scarcity of new notes shouldn’t have reached an unbearable height before President Buhari and CBN’s response,” he stated.

DATA obtained from the Nigeria Inter-Bank Settlement System (NIBSS) indicates that the usage of e-payment gateways recorded a 41.29 per cent month-on-month increase. Cashless payment gateways were used 901.46 million times in February, up from 638 million in January.

Despite an increase in usage, the total value of cashless transactions fell in February, indicating that the number of failed transactions increased due to poor network infrastructure.

This is contrary to the expectation that the naira redesign policy will increase electronic transactions in the country.

Since 2020, NIBSS has not updated its efficiency platform portal, which displays the number of failed transitions and other data, making it difficult to report the number of failed transactions. As the major payment switch in the country, NIBSS records cashless transactions from the Nigeria Instant Payment System and Point of Sales terminals. In February, the total NIP (instant payments) fell to N36.79 trillion from N38.772 trillion in January.

Despite the scarcity of naira witnessed in February, data from NIBSS revealed that the value of PoS transactions grew from N807.16 billion in January to N883.45 billion in February.

Usage of mobile transfers, which serve as the primary payment gateway for many Nigerians, soared by 69.87 per cent from 108.14 million times in January to 183.69 million times in February.

While usage grew drastically, transaction value only grew marginally by 7.88 per cent from N2.37 trillion in January to N2.56 trillion in February. This mirrored the experience of many Nigerians in the month, who had to grapple with multiple failed mobile transactions.

MEANWHILE, it’s a slow compliance on the streets as business owners, traders and transporters in the Federal Capital Territory (FCT), yesterday, defied CBN’s directive hours after the apex bank’s announcement.

It was gathered that residents of Abuja were still rejecting the old notes. Salisu Mohammed, a trader in the UTC Area market, confirmed that he rejected the old notes.

“No one is collecting the old N500 and N1,000 notes as I speak to you. If other traders do not collect the money, do you expect me to do so? I have rejected some customers today who came buying with old currencies,” he said.

Okechukwu Okereke, a taxi driver, said he is yet to come to terms with CBN’s announcement on acceptance of the old notes.

“As for me, I am not receiving the money. I heard depositing it at the bank is difficult, so what is the need? Only customers who have the new notes will board my vehicle,” he said.

Commercial banks in Utako, Jabi, Wuse and Abuja city centres were crowded with customers, as has been the case since the beginning of the naira crisis two months ago.

Prof Godwin Oyedokun, a lecturer of Accounting and Management at Leads University Ibadan, said Nigerians’ compliance with CBN’s decision might take some time, while Dr Muda Yusuf, Director, Centre for the Promotion of Private Enterprise (CPPE), urged the apex bank to embark on massive awareness campaign on its latest directive.

RESIDENTS of Ilorin, Kwara State capital, reacted variously to Monday’s directive of the CBN. While majority described the directive as a good development, others said it will only impact positively if vigorous sensitisation and public enlightenment campaigns are carried out by CBN to restore confidence of the people who have been traumatised by the naira crisis.

Musa Ayinla, a lawyer, said the situation will improve if banks dispense enough old notes to cushion the effects of the hardship Nigerians have gone through over the naira scarcity. He further complained that Point of Sale (PoS) operators are not helping the situation with exorbitant charges they impose on cash withdrawals.

A retired civil servant, Shola Adeshina, who also described the announcement as a positive development, urged banks to make the old notes available if there are not enough new notes for circulation. He particularly sympathised with people in rural areas where there are no banking services, wondering about the negative effect of the crisis on rural economy.

In Ebonyi State, despite CBN’s directive, residents and business operators have refused to collect the old notes.

Check by The Guardian showed that apart from the difficulties in accessing both new and old notes, PoS agents were exchanging N1000 for either N1400 or N1500.

Traders in Makurdi and other parts of Benue State were still wary of accepting the old notes yesterday. At the Gboko rice mill, traders avoided the old notes like a pariah.

When The Guardian went round banks in Makurdi, crowd of desperate people laid siege to the gates of the banks.

THERE was relief in Rivers State as banks commenced across the counter payment of old notes to customers. Different branches of various banks were seen paying old notes to customers willing to accept them.

However, disbursement was still being rationed according to the discretion of officials of the various banks. None of the banks was paying the new notes along with the old.

At the Mile 1, Diobu, Port Harcourt area, a first generation bank was paying a maximum of N20,000 to each customer, while another bank paid maximum of N5,000. Others refused to disclose their limits, only offering to say that they were paying the old notes.

It was discovered that no Automatic Teller Machines (ATMs) of any of the banks was dispensing cash. This now diverted the crowd that usually gather at the ATM points into the banking halls.

Civil rights advocacy group, Human Rights Writers Association of Nigeria (HURIWA), has slammed CBN over its tardiness and insensitivity to the plight of millions of Nigerians, whose lives have been strangulated economically in the last three months due to the naira redesign policy.

HURIWA, in a statement by its National Coordinator, Comrade Emmanuel Onwubiko, said beyond CBN’s reluctant compliance notice with the Supreme Court order of March 3, Emefiele should immediately release old and new naira notes into circulation to ease the suffering of ordinary Nigerians, especially those in the informal sector and in rural areas, who have no idea of digital banking.

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FUEL PRICE HIKE IMMINENT OVER POOR SUPPLY, MARKETERS WARN

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The disparity in the pump price of Premium Motor Spirit, popularly called petrol, is to further widen due to the incomplete delivery of products to many filling stations, oil marketers stated on Tuesday.

Dealers under the aegis of the Independent Petroleum Marketers Association of Nigeria, said there had been a lopsided pattern in the distribution of PMS lately, stressing that this would cause scarcity and worsen the price disparity in retail outlets.

They told our correspondent that the Nigerian National Petroleum Company Limited, through its NNPC Retail subsidiary, had not been delivering the exact number of trucks of fuel that were meant for independent marketers.

“Here in Port Harcourt, for instance, we have Oando and NNPC Retail, and they have products in some private depots. Master Energy and Liquid Bulk also have products, but there is no volume for independent marketers,” the National Public Relations Officer, IPMAN, Chief Ukadike Chinedu, stated.

He added, “Independent marketers have no volume in all these depots and we have over 3,400 tickets lying and waiting at the NNPC Retail account. This new system is now making independent marketers beg for petroleum products from NNPC Retail.

“It is until NNPC Retail has finished loading products to its own outlets before it would now attend to independent marketers. It has made the independent marketers the third tier in terms of the bulk distribution of petroleum products, which is very incorrect.”

Independent marketers operate about 80 per cent of filling stations nationwide, both in villages and other remote areas, making them the largest downstream distributors of petrol.

Ukadike explained that the recent lopsidedness in products distribution by NNPC Retail “is the problem that leads to price disparity,” adding that “we are now forced to go and buy products from retail outlets and some of these tank farm owners at a very exorbitant price.”

Also commenting on the issue, the National President, IPMAN, Debo Ahmed, said the situation at private depots (coastal depots) was quite worrisome.

He said downstream oil sector operators “must do something now to restore the depleted faith of independent marketers, especially at the Port Harcourt coastal depots.”

Ahmed’s remarks, which was forwarded to our correspondent by the association’s PRO, read in part, “In the second week of February this year, a vessel discharged about 28 million litres (622 trucks) of PMS in TSL depot (Oando).

“A 162-trucks programme was released for IPMAN, which was about 7.3 million litres. Out of the 162-trucks programme given to us, we struggled to load less than 100 trucks. About 62 tickets are still there waiting for the next vessel.

“In the last week of February, another vessel discharged 13 million litres (288 trucks) of PMS at Liquid Bulk. Only a 56-trucks programme was released for IPMAN. We were all expecting the next programme, just to hear that the product finished last week.”

He also stated that last week, a vessel with 13 million litres (288 trucks) discharged at Master Energy.

“As at this moment, IPMAN has not received any programme for that product. Another vessel will discharge at TSL. IPMAN, what’s our fate?” the association’s president stated.

He added, “This is the right time to toss away the crutches of comfort and restore the hope and expectations of all independent marketers. Is important we start our protest as soon as possible.

“This is important so that Nigerias will know what is going on with us and the new retail. The lopsided distribution pattern will continue to cause scarcity and price disparity in retail outlets.”

When contacted for comments on the matter, the Chief Corporate Communications Officer, NNPCL, Garba-Deen Muhammad, requested that the enquiry be sent to him via WhatsApp. This was done, but he had yet to reply up till the time of filing this report.

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